Refund policy

Anp Shop

1. Overview

At Anp Shop, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help according to the terms outlined below.

2. Eligibility for Refund

You may be eligible for a refund if:

  • The product is damaged or defective

  • The wrong product was delivered

  • The product is unused and returned in original condition and packaging

Refund requests must be made within 7 days of receiving the product.

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Used or damaged items (not caused by us)

  • Products without original packaging

  • Clearance or sale items (if applicable)

4. Refund Process

To request a refund:

  1. Contact our support team with your order details

  2. Provide clear photos/videos of the product if required

  3. Once approved, return the product as instructed

After receiving and inspecting the returned item, we will notify you of the refund status.

5. Refund Method

Approved refunds will be processed through the original payment method or an alternative method, depending on the payment option used. Refund processing time may take 7–10 business days.

6. Shipping Costs

  • Shipping charges are non-refundable unless the return is due to our error

  • Return shipping costs may be the customer’s responsibility unless otherwise stated

7. Late or Missing Refunds

If you have not received your refund after the stated processing time, please contact us for assistance.

8. Changes to This Policy

Anp Shop reserves the right to update or modify this Refund Policy at any time without prior notice.

9. Contact Us

For refund-related questions, please contact us:

Email: support@anpshop.com